Your family’s privacy

When you book, the studio sees your child’s first name and age, the grown-up bringing them, and any notes you’ve chosen to share (like allergies). They don’t see birthdays or your payment details. Emergency contacts are shared only for classes you’ve booked.

To understand what’s working, we count a handful of simple moments — like visiting the home page, searching, or starting a booking. That’s it.

• It’s our own, first-party measurement. There are no ad trackers, social pixels or third-party analytics scripts on the site.
• We use a random ID stored in your browser (not a cookie) to tell visits apart. It isn’t linked to ads or sold to anyone.
• We never record the bits of a web address after a “?” — so reset links, gift codes and search terms stay out of our logs.
• If your browser sends Do Not Track or Global Privacy Control, we don’t send any analytics at all.

If the app crashes, it sends us a short error report (what broke and on which page, without query strings) so we can fix it.

When you sign up we ask you to confirm your email address, so booking confirmations, pass QR codes, receipts and password resets reach the right person.

We only send transactional emails — things you need to use your pass, like confirmations, reminders, waitlist news, password resets and account changes. Links in those emails expire (password reset links after an hour) and work only once.

You’re in charge of your account. From Account settings you can:

• Download your data — a copy of your account, family, kids, bookings, credits and notifications as a file.
• Delete your account — we cancel upcoming bookings under the normal cancellation policy, stop membership billing, and erase your family’s and kids’ details. Past booking and payment records are kept without names, because studios and accountants need them.
• Sign out of all devices — handy if a phone goes missing.

We’re happy to help. Email us at hello@littleexplorerpass.com and a real person will get back to you.